Turnaround

All orders will be shipped in one to two business days.

Carriers

We use UPS  to deliver our orders.

Order Tracking

A tracking number is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

Free U.S. Shipping. For all other orders, the rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order.

Returns, Refunds and Exchanges

 

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

  1. Please email customerservice@therrex.com to request a refund and we will assign you a tracking number.
  2. Mail your returned item to:

TherRex™ Innovations LLC

PO Box 101

Arlington Heights, Illinois 60005

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original or return shipping and handling fees paid on the order.